Privacy Policy

This policy explains what personal data Alpha Junk Removing LLC ("we", "us") collects through alphajunkremoving.com, why we collect it, how long we keep it and what rights you have over it. It is written to align with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the applicable implementing regulations.

1. Who is responsible for your data

Alpha Junk Removing LLC is the data controller for information submitted through this website. You can reach us at alphajunkremoving@gmail.com or on +971 54 354 7531.

2. What we collect

We collect only what we need to quote and carry out a job:

• Contact details — your name, phone number and email address, submitted through the booking or contact form.
• Job details — the service you need, the property address or area, your preferred date and time, and any description or photographs you send us.
• Messages — the content of WhatsApp, email or phone conversations relating to your enquiry.
• Technical and usage data — IP address, browser type, device, pages visited and referring source, collected through analytics cookies.

We do not ask for and do not want financial account details, Emirates ID numbers, passport details or any special-category data through this website. Please do not send them.

3. Why we use it

• To prepare a quotation and respond to your enquiry.
• To schedule, carry out and invoice the work you book.
• To contact you about the job, including changes to the timing.
• To meet record-keeping obligations relating to licensed waste transport and disposal.
• To understand how the website is used and to measure the performance of our advertising.

We do not sell your personal data, and we do not share it with third parties for their own marketing.

4. Cookies and analytics

This site uses Google Analytics to understand aggregate traffic patterns and Google Ads conversion tracking to measure which advertisements lead to enquiries. These services set cookies and process data such as your IP address, which may be transferred outside the UAE, including to the United States, under the providers' own terms. You can block cookies in your browser settings or use Google's opt-out tools; the site will continue to work normally.

5. WhatsApp and third-party messaging

Where you contact us through WhatsApp, your message is transmitted and stored through WhatsApp's own infrastructure and is subject to their privacy policy in addition to ours. We retain the conversation for the purposes described above.

6. Who we share it with

• Our crew members, to the extent needed to carry out your job.
• Licensed disposal and recycling facilities, where a record of the waste transfer is required.
• Service providers that operate our website, hosting, analytics and messaging tools.
• Government authorities where we are legally required to disclose information.

7. How long we keep it

Enquiries that do not result in a booking are kept for up to twelve months. Records relating to completed jobs are kept for as long as required for accounting, tax and waste-transfer record-keeping purposes, and then deleted.

8. Your rights

Subject to the conditions and exceptions in UAE data protection law, you may ask us to:

• Tell you what personal data we hold about you and provide a copy.
• Correct data that is inaccurate or incomplete.
• Delete data we no longer have a lawful reason to keep.
• Stop using your data for marketing.
• Restrict or object to certain processing.

Write to alphajunkremoving@gmail.com and we will respond within thirty days. If you are not satisfied with our response, you may raise the matter with the UAE Data Office.

9. Security

The website is served over HTTPS, and access to enquiry records is limited to the people who need it to do their job. No system is completely secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the data we hold — which is deliberately kept minimal.

10. Children

This website is not directed at children, and we do not knowingly collect personal data from anyone under eighteen. If you believe a child has submitted data to us, contact us and we will delete it.

11. Changes to this policy

We will update this page if our practices change, and the date at the top will change with it. Material changes will be highlighted on the page for a reasonable period.

12. Contact

Questions about this policy can go to alphajunkremoving@gmail.com or +971 54 354 7531. See also our Terms of Service.